Job Title: Training Lead

Industry: Retail | Fashion & Lifestyle

Location: Lagos, Nigeria

Work Structure: Fully Onsite

Remuneration: N15M Annual Gross

Client Overview
Our client is a leading Africa-focused retail organization delivering premium shopping experiences through internationally recognized lifestyle and fashion brands. 

The company is committed to building high-performing teams, delivering exceptional customer experiences, and driving operational excellence through continuous learning, innovation, and people development across its retail network.

Role Overview
Our client is seeking an experienced Training Lead to drive learning and capability development across its retail and corporate operations. 

The successful candidate will be responsible for designing and implementing training strategies that strengthen product knowledge, leadership capability, customer service excellence, operational standards, and employee engagement. This role will also oversee the development of innovative learning programs while ensuring alignment with global retail best practices.

Key Responsibilities

Learning & Development Strategy

• Develop and implement a comprehensive learning and development strategy aligned with business objectives.
• Establish competency frameworks and structured learning pathways for employees across different functions.
• Foster a culture of continuous learning and professional development throughout the organization.
• Partner with business leaders to identify capability gaps and implement targeted development initiatives.

Training Design & Delivery

• Design and facilitate onboarding, technical, leadership, sales, and behavioural training programs.
• Develop certification programs that enhance employee competence and career progression.
• Ensure training content reflects business priorities, operational standards, and customer expectations.
• Deliver engaging learning experiences through classroom, virtual, and blended learning methods.

Product Knowledge & Brand Excellence

• Lead product education initiatives to improve employee knowledge and confidence.
• Equip teams with the skills to communicate product features, benefits, and brand value effectively.
• Promote brand culture and ensure employees consistently represent the organization's values.
• Support initiatives that strengthen customer engagement through product expertise.

Customer Experience & Retail Excellence

• Develop customer service training programs that enhance the overall shopping experience.
• Train teams on effective selling techniques, customer engagement, and service excellence.
• Support initiatives aimed at improving sales performance, customer satisfaction, and operational standards.
• Drive consistency in customer experience across all retail locations.

Leadership & Talent Development

• Design leadership development programs for supervisors, store managers, and business leaders.
• Support succession planning and talent development initiatives.
• Coach managers on performance management, employee engagement, and leadership effectiveness.
• Promote a culture of accountability, collaboration, and continuous improvement.

Learning Content & Innovation

• Lead the development of training manuals, digital learning materials, facilitator guides, videos, and e-learning content.
• Introduce innovative learning methodologies, including micro-learning, blended learning, and interactive learning solutions.
• Continuously review and improve learning materials to ensure relevance and effectiveness.

Team Leadership & Stakeholder Management

• Lead, mentor, and develop the training team to deliver high-quality learning experiences.
• Collaborate with HR, Retail Operations, Merchandising, Marketing, Supply Chain, and other business units to support organizational capability development.
• Partner with regional and global learning teams to localize and implement international training initiatives.
• Manage training schedules, budgets, certifications, and learning records.

Performance Measurement & Reporting

• Measure the effectiveness of training programs using assessments, operational KPIs, customer feedback, and sales performance.
• Prepare regular reports highlighting learning outcomes, capability gaps, and recommendations for continuous improvement.
• Monitor training return on investment (ROI) and recommend strategies to improve business impact.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, Education, Psychology, or a related discipline.
• MBA, PGDM, or a relevant postgraduate qualification is an added advantage.
• Minimum of 8 years' experience in Learning & Development, Retail Training, or Organizational Development.
• At least 3 years' experience leading a training or learning function.
• Experience within retail, lifestyle, sportswear, FMCG, or consumer goods industries is highly preferred.
• Experience collaborating with regional or global learning teams is an added advantage.

Key Competencies

• Learning & Development Strategy
• Retail Capability Development
• Leadership Development
• Training Design & Facilitation
• Coaching & Mentoring
• Stakeholder Management
• Digital Learning & Content Development
• Project & Change Management
• Presentation & Facilitation Skills
• Analytical & Performance Measurement