JOB DESCRIPTION

Job Title: Team Lead, Retail Sales

Industry: Insurance / Financial Services

Reports To: Head of Retail Sales / Chief Client Officer

Location: Lagos, Nigeria

Work Structure: Full-Time 

Remuneration: Competitive



Client Overview
Our client is a leading financial services organization dedicated to providing innovative insurance and financial protection solutions to individuals, families, and businesses. With a strong commitment to customer satisfaction, service excellence, and market expansion, the organization continues to strengthen its presence through strategic sales initiatives and a customer-centric approach.
As part of its growth agenda, the organization seeks an experienced sales professional to lead its retail sales team and drive sustainable business growth across key markets.

Role Summary

The Team Lead, Retail Sales will be responsible for driving retail business growth through effective sales leadership, customer acquisition, relationship management, and team performance optimization. The role will oversee the execution of retail sales strategies, monitor sales activities, and ensure the achievement of revenue and portfolio growth objectives.
The successful candidate will possess strong leadership capabilities, a passion for sales, and a proven ability to build and manage high-performing teams within a target-driven environment.

Key Responsibilities
Sales Strategy & Business Growth

• Develop and execute retail sales strategies to drive business growth and market penetration.
• Identify new business opportunities and customer segments to expand the retail portfolio.
• Drive customer acquisition initiatives and ensure consistent achievement of sales targets.
• Monitor market trends, customer needs, and competitor activities to identify growth opportunities.

• Lead, coach, and motivate retail sales team members to achieve individual and team objectives.
• Establish performance goals and monitor productivity across the sales team.
• Conduct regular sales reviews and performance assessments.
• Provide ongoing training, mentorship, and development support to team members.

• Build and maintain strong relationships with customers and key stakeholders.
• Ensure exceptional customer service throughout the sales lifecycle.
• Support the resolution of customer concerns and service-related issues.
• Drive customer retention, cross-selling, and portfolio expansion initiatives.

• Monitor sales pipelines and conversion rates to ensure optimal performance.
• Prepare and submit periodic sales performance reports and business updates.
• Maintain accurate records of sales activities, customer engagements, and business outcomes.
• Ensure compliance with company policies, sales procedures, and regulatory requirements.

• Bachelor's Degree or HND in Marketing, Business Administration, Insurance, Economics, or a related discipline.

• Relevant insurance or sales certifications will be an added advantage.
• Membership of a recognized professional body is desirable.

• Minimum of 5–7 years' experience in sales, business development, or insurance marketing.
• At least 2 years' experience in a supervisory or team leadership role.
• Proven track record of achieving sales and revenue targets.

• Sales Leadership
• Retail Business Development
• Customer Relationship Management
• Team Management & Coaching
• Negotiation & Closing Skills
• Business Development
• Communication & Presentation Skills
• Market Intelligence & Analysis
• Strategic Thinking
• Problem Solving & Decision Making
• Performance Management