Job Description

Job Title: Credit/Loan Officer & Recovery Officer

Industry: Microfinance Banking | Financial Services

Reports To: Head of Credit / Branch Manager

Location: Lagos, Nigeria

Work Structure: Full-Time 

Remuneration: ₦200,000 – ₦300,000 Monthly Gross + Recovery Incentives

Client Overview
Our client is a customer-focused financial institution providing tailored banking solutions designed to meet the personal and business needs of individuals and organizations. The institution is committed to delivering reliable, accessible, and technology-enabled financial services while maintaining sound lending, risk management, and customer service standards.

Role Summary
Our client is seeking a results-driven Credit/Loan Officer & Recovery Officer to support the institution's lending and portfolio management activities. The successful candidate will be responsible for sourcing qualified borrowers, assessing creditworthiness, supporting loan documentation and disbursement, monitoring repayment performance, and driving effective recovery of outstanding loans.

Key Responsibilities

Loan Origination & Customer Acquisition

• Identify and source prospective customers who meet the institution's lending criteria.
• Explain available loan products, eligibility requirements, terms, and repayment conditions to prospective borrowers.
• Conduct customer visits and preliminary assessments where required.
• Build and maintain a pipeline of qualified loan prospects.

Credit Assessment & Documentation

• Review loan applications and assess customers' financial capacity and repayment ability.
• Verify customer information, income sources, business activities, and supporting documentation.
• Conduct appropriate customer and business visits as part of the credit assessment process.
• Prepare accurate credit assessment reports and recommendations for approval.
• Ensure loan documentation is complete and properly maintained before disbursement.

Loan Portfolio Monitoring

• Monitor assigned loan accounts and track repayment performance.
• Follow up with customers ahead of repayment due dates to encourage timely payments.
• Identify early warning signs of potential delinquency and escalate them promptly.
• Maintain accurate records of loan balances, repayments, arrears, and outstanding obligations.

Recovery & Delinquency Management

• Contact customers with overdue payments and agree appropriate repayment arrangements.
• Conduct field visits and other approved recovery activities for delinquent accounts.
• Maintain consistent follow-up on outstanding loans until resolution.
• Escalate seriously delinquent accounts in accordance with the institution's recovery procedures.
• Work toward achieving assigned recovery and portfolio performance targets.

Compliance & Reporting

• Ensure all lending and recovery activities comply with internal policies and applicable regulatory requirements.
• Maintain confidentiality of customer and credit information.
• Prepare regular reports on loan applications, portfolio performance, arrears, and recovery activities.
• Escalate suspected fraud, misrepresentation, or irregularities to the appropriate authority.

Requirements
Education

• HND or Bachelor's Degree in Finance, Banking, Economics, Accounting, Business Administration, or a related discipline.

Experience

• Previous experience in lending, credit administration, loan recovery, microfinance, or financial services.
• Practical understanding of credit assessment, loan monitoring, and debt recovery processes.
• Field-based customer acquisition or recovery experience will be an advantage.
• Strong numerical, analytical, negotiation, and communication skills.
• Ability to work with targets and operate effectively in a fast-paced environment.

Technical Competencies

• Credit Assessment
• Loan Origination
• Portfolio Monitoring
• Debt Recovery
• Loan Documentation
• Customer Acquisition
• Credit Risk Awareness
• Financial Analysis
• Reporting & Record Keeping

Core Competency

Credit & Recovery Management — ability to assess borrower capacity, manage loan portfolios, maintain repayment discipline, and drive timely recovery while protecting customer relationships and the institution's credit quality.